Program Evaluation and CQI

Program Evaluation

At OMG, we believe that success is not just about achieving goals, but also about measuring our progress against the key performance indicators (KPIs) that we set. To ensure that we are on track, we conduct thorough evaluations and compare our achievements to our plans. We also take great care in delivering services that exceed our clients' expectations. We understand that recognizing success is essential for learning, and admitting failure is crucial for improvement. That's why we are committed to continuous improvement and strive to achieve excellence in everything we do.

Evaluation for complex programs

Welcome to OMG, where we help organizations evaluate complex projects that were not based on a clear foundation, lacked a logical framework, or did not have set targets. Our team specializes in measuring your impact using complex techniques, even if the program was not designed to determine cause-and-effect or relationships between groups. We understand that implementing a project in a dynamic context can be challenging, which is why we are here to help you make sense of it all. We provide professional assistance to ensure that your project falls into a complex category where we can offer our expertise. With our years of experience and knowledge, we guarantee that you will receive the best possible service to achieve your desired outcomes. Contact us today to get started.

Continuous Quality Improvement (CQI)

We are determined to provide the highest quality projects to our clients. To achieve this, we continuously evaluate our performance, identify any gaps, and implement solutions that maintain our momentum towards excellence. Our continuous quality improvement process is an iterative approach that allows us to enhance our products, services, or processes, by systematically evaluating their effectiveness, integrating feedback, and adapting them to achieve optimal results. This fosters innovation and efficiency, enabling us to deliver the best possible outcomes for our clients. We utilize a toolbox that includes various quality improvement tools such as DMAIC, DSFF, 5S, PDCA, Fishbone Diagram, and 5 Whys. These tools allow us to define evaluation criteria, collect relevant data, analyze results objectively, and derive actionable insights for improvement. With our commitment to continuous quality improvement, we guarantee that our clients receive the best service possible.


OMG KEY Evaluation and CQI SERVICES

 
Baseline Surveys
A starting point that helps you to determine the change that has occurred

 
  Client Satisfaction Surveys
  A measure of how well a service or product meets the customer’s experiences




 
Process Capability 
A measure that determines the ability of a process to meet specific specifications




 
Theories of Change
These are strategies and actions that facilitate the change that you would like to see




  Most Significant Change (MSC): A qualitative participatory method of measuring change in a community after an intervention